MDGA Fulfillment and Private Policy

Fulfillment Policy

It is important to us that our policies and guidelines are clear and concise when providing services to our members. 

Refund Policy

  • Refunds for membership are not available. Memberships are available for a calendar year or lifetime. If you have any questions about membership, please contact our Membership Coordinator with any questions.
  • Refunds for registrations are only provided if the animal is not eligible to be registered with our organization.
  • Refunds for services such as genetic testing are provided as per our policy as follows: 
    • If a test kit is canceled before the MDGA Davis team has sent the test kit (Sample submission forms) there is no penalty, and a full refund will be given.
    • If you cancel a test kit after receiving it (sample submission forms) from MDGA Davis Testing, a processing fee will be applied.
  • V-show entries cannot be refunded unless the animal does not meet the MDGA V-Show requirements or dies before the entry period ends.
  • Refunds will be made to the member using the original payment method.

Delivery Policy

  • Documents requested through MDGA will be mailed domestically via regular first-class mail. No additional fee is included unless the member requests RUSH service.
  • Rush service fees are noted on our fee sheet in the forms section. Rush fees only assure the expedited service, not overnight mailing unless an overnight fee is paid as well.
  • International mail requires an extra fee and will be sent via the most economical method.
  • MDGA only ships domestically and to Canada.
  • Live Show boxes are shipped via flat-rate services, and tracking information will be provided.

 

Return Policy and Process

  • Mistakes made by MDGA on documentation will be corrected and reissued at MDGA’s expense.
  • Mistakes made by the member or the member’s representative will be corrected at the member’s expense.
  • We must be notified of discrepancies promptly. Please review your documents when you receive them. Please inform the MDGA team when mistakes are noted.

 

Cancellation Policy

The cancellation policy should detail the conditions under which customers can cancel requested services. Key points to address are

 

Privacy Policy

The Miniature Dairy Goat Association values your privacy. We will never sell or share your information with outside organizations, and we will not provide your membership information to other members without your consent. 

 

Membership Directory

The information in the directory is member-directed. When you join and renew, you have the option of including what, if any, information is shared on the public directory. If you choose to share information, MDGA and the member acknowledge that it is at the member’s risk.